FAQ
FAQ
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faq
Frequently Asked Questions
Find answers to our most common customer inquiries. If you need further assistance, our team is here to help!
Common
- Placing an order with Mona Ainy is simple. Browse our collections, select your preferred eyewear, and add it to your cart. Once ready, proceed to checkout, enter your information, choose a payment method, and complete your purchase.
- We offer a variety of secure payment options, including credit/debit cards, cash on delivery, and other popular online payment methods, making it convenient for our customers to shop with confidence.
- Currently, Mona Ainy ships across Egypt only. We’re working to expand our services and hope to provide international shipping options in the future.
- Orders are typically delivered within 3-5 business days, depending on your location. You’ll receive an email with tracking information once your order is dispatched.
- We want you to love your new eyewear! If you’re not completely satisfied, you can return or exchange your item within 14 days of delivery, provided it’s in its original condition. Please refer to our Return Policy for more details.
Billing
- Once your order has been dispatched, you’ll receive an email with tracking details. Simply click on the link provided to view your order status and estimated delivery date.
- We strive to process orders quickly, so changes or cancellations are limited. If you need to modify your order, please contact our customer support team as soon as possible.
- Yes, Mona Ainy offers a warranty on all eyewear products. This covers any manufacturing defects. For more information, please contact our support team.
- Our support team is available to assist you with any inquiries. Visit our Contact Us page, call us at the listed numbers, or reach out via email.
- We include size details for each product on the item’s page. If you’re unsure about fit, feel free to consult our size guide or contact us for personalized assistance.
